Our Policies and Direct Billing


We accept Cash, Debit, Visa and Master cards.

Please schedule your treatments in advance of your visit to Lethbridge Thai Massage & Spa.


We provide direct billing for most insurance companies and provide receipts for Massage therapy service.

All  Massage services provided are covered by most Extended Health Care plans and all patients can be provided with the appropriate receipts for submission to their respective insurance company.

Some insurance companies may allow for direct billing or online billing depending on your plan options.

If you have any questions or concerns regarding your insurance policy or payment options, our staff will be more than happy to address all your questions and concerns.

See the bottom of this page for a complete list of insurance companies.

Please Note: That direct billing for some insurance plans may not be available on weekends.

We will gladly predetermine your coverage before your service. Please call 587-425-0074 for assistance in this matter.

  • Desjardins Insurance allows us to submit claims, but payment only goes directly to the client.  Alternative means of payment are required to cover the balance of the treatment.

In order to set-up direct billing, please do the following:

  • Let us know when booking the appointment.
  • Bring your Benefit Card (hard copy, in your name).
  • When you arrive, let reception know that you are setting up Direct Billing.
  • If the claim does not approve online or pending,we can submit the claim pay to Insured Member for you to get reimbursed  or we will provide the receipt to you .
  • If your primary plan only covers part of the treatment fee, you have to pay us the remaining balance and we will print you a receipt.
  • However, in the event that we cannot submit the claim for you, we will assist you in any way possible to ensure you get reimbursed.
  • Please be prepared to pay for your visits in the event that your insurance provider will not cover your treatments. We are unable to provide you with a credit to be paid for at a later date.

I have 2 insurance plans. How does that work?

Many people are covered under more than one insurance plan, usually because his or her spouse has a separate insurance plan. The insurance plan under which you are the INSURED MEMBER is your primary plan. If you are not the insured member on another plan, that is your secondary plan. 

We will direct bill to your primary plan first.

– If your plan covers 100% of your treatment, great!  You do not have to do anything!

– If your primary plan only covers part of the treatment fee, we will try to direct bill the remaining balance to your secondary plan.

Depending which insurance company is your secondary, we may not be able to submit the claim for you to get reimbursed. You have to pay us the remaining balance and we will print you a receipt.

Can you tell me how much coverage I have?

Unfortunately, no. Insurance companies keep that information confidential due to the privacy act. You can easily check that information yourself by calling your insurance company, checking their website, or asking your employer. 

Booking and Cancellation Policy

Your appointment will be confirmed right away after you make a booking.

A 24-hour rescheduling notice is required for all services.

Rescheduling of appointment is subject to space availability.

Any cancellation less than 24-hour notice will incur a 50% cancellation fee.


We always do our best to find a replacement for your booking and normally we will not charge you if we are able to fill your appointment

Booking: we do request a credit card or gift certificate to confirm you booking.
Holding bookings: we will not hold appointments until a credit card or gift certificate number has been given.
Credit Cards: your credit card information is kept secure at all time
Pre-authorization: we may preauthorize an amount on your credit card prior to your appointment. This could be up to the amount of the service you have booked.
Invalid information: we reserve the right to cancel your appointment if the credit card information given is not valid or the card has a problem with the bank. we will do our best to contact you if this happens.

If you arrive late for your scheduled appointment, your appointment will still end at the scheduled time and you will be charged for your full appointment.

We thank you for understanding.


We recommend you arrive 10 minutes prior to your appointment to allow time to complete our consultation From, Electronic Transmission,Consent Form, Benefit Assignment Form and to relax in our lounge.


We ask that if you bring children into the Clinic/Spa, to please try to keep their voices down as much as possible, out of respect for clients receiving treatments behind closed doors. The Clinic/Spa is very small and sound travels everywhere, so you may also be asked to lower your voice and to turn your cell phone off or to ‘vibrate’ while in the Clinic/ Spa. We thank you for especially lowering your voice in the entrance and reception lounge areas.

Parking Notice

We provide FREE parking. Please park in spots designated for Lethbridge Thai Massage & Spa.

Documentation Request

The requested party will be bill by us for the production of these records.However, since producing records is directly related to staff time, cost of copies and mailing costs.

Thai Products

We want to make sure that you love using the products you purchase! Any unused/unopened products/items may be returned for store credit in the form of a gift card. If applicable, you may also exchange any unopened/unused product for a different one.  Any exchanges or returns for store credit must be done within 30 days of purchase and with the original purchase receipt.

Gift Certificate

Gift certificates are non-refundable, and have no cash value. Please present your gift certificate or E-mail order confirmation in advance of treatment and confirm your gift certificate at the time of booking. All gift certificates are valid for years after purchase.

Tax & Gratuities

Leaving a gratuity is always appreciated but never expected. As in all service-related industries, it is common to leave a gratuity when satisfied with the service. Gift certificates generally do not have a gratuity included in the amount, so any gratuity is left to the discretion of the client redeeming the gift certificate.

GST not included.

Schedule Your Next Appointment Today

We take pride in making booking with us simple and efficient. The only bookings we can’t do online are couples massages.

Please call the clinic at
(587) 425-0074 to schedule your couples massage today.

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